Plans and billing
How much Feedvote costs, how the free trial works, and how to subscribe, pay and manage your subscription.
Feedvote has one plan, called Business. It costs $49 a month or $499 a year. Every new account starts with a 7-day free trial, and you do not need a credit card to start it.
Prices
| Billing period | Price | Note |
|---|---|---|
| Monthly | $49 a month | |
| Yearly | $499 a year | Saves $89 a year compared to paying monthly |
There is only one plan, so there are no feature tiers. The Business plan includes:
- Unlimited workspaces. A workspace is also called a project.
- Unlimited team members.
- A custom domain for your public board. See Custom domain.
- The option to hide the Feedvote badge on your public board. See Branding.
The free trial
- The free trial lasts 7 days.
- The trial starts when you create your Feedvote account. You do not enter a credit card.
- During the trial, you can use the same features as the Business plan. This includes a custom domain and hiding the Feedvote badge.
- You can see the end date of your trial in Settings > Advanced, under Billing overview, in the Trial ends box.
What happens when the trial ends
When the 7-day trial ends and you have not subscribed, your project is paused. Feedvote does not delete your project, your feedback or your settings when a trial ends.
While a project is paused:
- In the dashboard, a bar at the top of the page says: "Your free trial has ended, so (project name) is paused. Upgrade to keep using it." The page under the bar is faded, and you cannot click or edit anything on it.
- The bar has an Upgrade button. If you have other projects, it also has a Switch workspace button.
- Visitors who open your public board see Board Temporarily Unavailable. Visitors cannot submit feedback on a paused board.
When you subscribe, the project opens again.
Who can manage billing
Billing is in Settings > Advanced, in the Billing overview section. Only the owner of the project (the person who created it) can see the Advanced tab. Team admins and team members do not see it.
The subscription belongs to the person who pays. The Billing overview section says: "Subscription changes apply across every project in your workspace." A paid plan covers every project that you created.
A project also stays open when any admin of that project has an active paid plan. A free trial is different: your trial covers only the projects that you created.
If a project is paused and you are not its owner, the bar says that the project "is paused because it has no active plan." You can click Upgrade to pay for it yourself, or ask the person who created it.
Subscribe to the Business plan
The project owner can subscribe at any time, during or after the trial.
- In the dashboard, open Settings > Advanced.
- In Billing overview, click Upgrade Plan. If your project is paused, you can also click Upgrade in the bar at the top of the page.
- Choose Monthly or Yearly.
- Click Subscribe Now.
- Feedvote sends you to a secure Stripe checkout page. Enter your payment details and confirm. You can enter a promotion code on the checkout page if you have one.
After you pay, you come back to Feedvote and the project is open.
Manage your paid subscription
When you have paid at least once, Settings > Advanced shows a Manage Subscription button in Billing overview. Manage Subscription opens the Stripe billing portal for your account. Stripe is the company that processes Feedvote payments.
Manage Subscription is not shown during the free trial, because there is no billing account yet. During the trial, use Upgrade Plan instead.
The dashboard has no button to switch an active subscription between monthly and yearly billing. If the billing portal lets you change your billing period, you can do it there. If not, write to support. See Getting help.
When a payment fails
If a payment does not go through, your project is paused at once. The bar at the top of the dashboard says: "Your last payment didn't go through, so (project name) is paused. Update your payment details to keep using it."
- Click Update payment in the bar.
- Feedvote opens the Stripe billing portal.
- Update your payment details there.
When the payment succeeds, the project opens again.
Cancel your plan
The Feedvote dashboard has no cancel button. If you have paid at least once, click Manage Subscription in Settings > Advanced. If the billing portal lets you cancel, you can do it there. If not, write to support. See Getting help.
When a paid plan is canceled, the project is paused. The bar at the top of the dashboard says: "Your plan was canceled, so (project name) is paused. Upgrade to keep using it." Visitors see Board Temporarily Unavailable on your public board. A full refund also cancels the plan and pauses the project.
To use the project again, click Upgrade and subscribe again.
Common questions
Do I need a credit card to start the free trial?
No. The 7-day free trial starts when you create your account, and you do not enter any payment details.
What happens to my board when my trial ends?
The project is paused. Visitors see Board Temporarily Unavailable on your public board, and the dashboard shows a bar with an Upgrade button. Feedvote does not delete your project, and it opens again when you subscribe.
Is there a limit on projects or team members?
No. The Business plan includes unlimited workspaces (projects) and unlimited team members.
Why can't I see the billing settings?
Billing is in Settings > Advanced, and only the owner of the project (the person who created it) can see the Advanced tab. Ask the project owner, or write to support.
How much do I save with yearly billing?
Yearly billing costs $499 a year. Paying monthly costs $49 a month, which is $588 a year, so yearly billing saves $89 a year.
Can a teammate pay for our project?
Yes. A project stays open when any admin of that project has an active paid plan, even if the person who created the project is not on a plan.