Getting help
How to contact Feedvote support by chat, email or the contact form, and what to include in your message.
Feedvote support works in writing. You can use the support chat in the Feedvote dashboard or on the Feedvote website, send an email to yassine@feedvote.app, or use the form on the Feedvote contact page.
Ways to contact support
| Channel | Where to find it | Who can use it |
|---|---|---|
| Support chat | The Chat with us button in the bottom-right corner of the Feedvote dashboard and the Feedvote website | Anyone. In the dashboard, the chat knows your account. |
| yassine@feedvote.app | Anyone | |
| Contact form | The Send message form on the Feedvote contact page (feedvote.app/contact) | Anyone |
The Feedvote support chat is for Feedvote customers and people who visit the Feedvote website. It does not appear on your public board, so your board visitors do not see it.
Use the support chat
- Click Chat with us in the bottom-right corner of the dashboard or the Feedvote website.
- Under How can we help?, choose a conversation type: Bug (Report a problem), Feature (Request something new), Improvement (Improve an existing flow) or Question (Ask us anything).
- Type your message in the message box. Press Enter to send. Press Shift and Enter together for a new line.
- To add files, click the attachment button (Add attachment). You can add up to 5 files to one message.
If you are not signed in, the support chat asks Where can we reach you? Enter your email and click Continue. The support chat says this email is used only for replies about that conversation.
You can change the conversation type at any time with the type menu at the top of the support chat. Your messages stay in the conversation.
AI assistant and human help
When the AI assistant answers, the support chat header shows AI assistant - human help available. The AI assistant can make mistakes. If an answer looks wrong, ask for a person.
To reach a person, write it in your message, for example: "I want to talk to a human." The support chat then tells you that your conversation was passed to a human support agent and that your message is saved.
Some messages always go to a person instead of the AI assistant:
- Messages with attachments.
- Questions about refunds, charges, chargebacks, invoices or cancelling a plan.
- Requests to delete an account or to extend a trial.
When a person handles your conversation and the AI assistant is available, an Ask AI button appears at the top of the support chat. Click Ask AI if you want the AI assistant to answer again.
Support chat in the dashboard
When you open the support chat in the dashboard, it shows Signed in as and your account email. The support chat also shows the project you have selected next to Workspace, with the note Read-only checks. Support checks never change your project.
If you select a different project in the dashboard, the support chat shows Next message with the new project name. Your next message starts a new conversation, and the old conversation stays in your history.
Find old conversations
- Open the support chat.
- Click Previous conversations on the start screen, or click the history button (Conversation history) at the top of the support chat.
- Click a conversation to open it. Each conversation shows Open or Resolved.
To start a new conversation, click New. Your earlier conversations stay in the list.
If you are signed in, your history follows your Feedvote account. If you are not signed in, your history is saved only in that browser.
Hide the support chat
Move your mouse over the Chat with us button and click the small X (Hide assistant). The support chat stays hidden in that browser. You can still contact support by email at yassine@feedvote.app.
Email support
Email yassine@feedvote.app for product and support questions. In the dashboard setup checklist, the Stuck on a step? link opens an email to the same address.
To get a faster and more useful answer:
- Write from the email address connected to your Feedvote workspace. This gives support the context it needs.
- Say which page or feature you are using, what you expected to happen and what happened instead.
- Add screenshots, your browser details and the steps that led to the problem.
- Do not include passwords, private API keys or other sensitive account information.
Contact form
- Go to the Feedvote contact page (feedvote.app/contact).
- Fill in Name, Work email and Message. Company is optional.
- Click Send message.
Response time
The contact page states: "Typical response time: within one business day."
For billing topics, see also Plans and billing.
Common questions
How do I contact Feedvote support?
Use the Chat with us button in the Feedvote dashboard or on the Feedvote website, or email yassine@feedvote.app. You can also use the Send message form on the Feedvote contact page.
Can I talk to a person instead of the AI assistant?
Yes. Write in your message that you want a human, for example "I want to talk to a human." Messages with attachments, and questions about refunds, charges, invoices or cancelling a plan, always go to a person.
Do my board visitors see the Feedvote support chat?
No. The Feedvote support chat appears only in the Feedvote dashboard and on the Feedvote website. It does not appear on your public board.
Where can I find my old support conversations?
Open the support chat and click Previous conversations or the Conversation history button. If you are signed in, your history follows your Feedvote account; if not, it is saved only in that browser.
I hid the support chat. How do I contact support now?
The support chat stays hidden in the browser where you hid it. You can still email yassine@feedvote.app or use the form on the Feedvote contact page.
How fast does support reply?
The contact page states that the typical response time is within one business day.