Linear troubleshooting

This page explains the Linear warnings Feedvote shows in the Linear setup and what to check when Linear items do not appear or do not update. You find the Linear setup under Settings > Integrations in the dashboard.

Feedvote can't reach LinearCopy Anchor Link

The Linear setup shows the warning Feedvote can't reach Linear when Linear stopped accepting Feedvote's sign-in. While this warning shows, changes made in Linear do not reach Feedvote.

To fix it:

1. Open the Linear setup under Settings > Integrations.
2. Click Reconnect Linear.
3. Approve the connection in Linear.

Reconnect Linear authorizes Linear again without disconnecting. Your settings and imported items stay.

Messages after you connect or reconnect LinearCopy Anchor Link

• Linear wasn't connected because it was cancelled in Linear. Nothing changed. The connection was cancelled in Linear. Click Reconnect Linear again and approve the connection in Linear.
• That Linear account is in a different Linear workspace. Reconnect with an account from the Linear workspace you already sync. Nothing changed. Sign in to Linear with an account from the Linear workspace you already sync, then click Reconnect Linear again.
• That Linear account can't see a Linear team your items come from, such as a private team it isn't a member of. Reconnect with an account that is a member of that team. Nothing changed. Reconnect with a Linear account that is a member of every Linear team you sync.
• Couldn't connect Linear. Please try again. Try again. If it keeps failing, contact support in writing. See Get help.
• Linear could not be connected. Your setup is still saved, so you can retry safely. This can show during the first setup. Try connecting Linear again.

Check which Linear account is connectedCopy Anchor Link

When the connection works, the Linear setup shows "Linear is connected as" followed by the name of the connected Linear account. If Feedvote does not know the name, it shows "Linear is connected." Feedvote writes to Linear through this Linear account.

The connected Linear account does not need to be a Linear admin. Feedvote asks Linear for read and write access only, not admin access.

Linear items do not appear in FeedvoteCopy Anchor Link

Check these points:

1. Sync direction. With Send to Linear only, nothing is ever imported from Linear into Feedvote. See How Linear sync works.
2. Teams and filters. Only issues in the selected Linear teams that match your filters are imported. Check Only issues in these projects, Only issues with these labels, the Date rule and Skip completed work. See Choose what to import.
3. Re-import. After you change filters, click Save & re-import in the Linear setup.

Linear comments do not appear in FeedvoteCopy Anchor Link

• If Sync comments from Linear was off during the import, comments were skipped. They do not sync later unless you re-import.
• If Only share tagged comments is on, only Linear comments that contain your tag appear in Feedvote.

Changes in a private Linear team arrive lateCopy Anchor Link

For a private Linear team, Feedvote checks Linear for changes about every two minutes, so a change usually shows up within a few minutes. See Private Linear teams for when the checks do not run.

Warning: do not disconnect LinearCopy Anchor Link

Disconnecting Linear is not a fix for sync problems. When you click Disconnect for Linear, Feedvote shows the Disconnect Linear warning: "All feedback synced with Linear will be permanently deleted from this board, along with every vote and comment on it. Your Linear categories will be removed too. This cannot be undone." Choose Keep connected in that warning, and use Reconnect Linear instead, which keeps your settings and imported items.

Still not workingCopy Anchor Link

If a problem is not solved by the steps above, contact support in writing. See Get help.

Common questionsCopy Anchor Link

What does "Feedvote can't reach Linear" mean?Copy Anchor Link

Linear stopped accepting Feedvote's sign-in, so changes made in Linear do not reach Feedvote. Click Reconnect Linear in the Linear setup to start syncing again.

Will Reconnect Linear delete my imported items?Copy Anchor Link

No. Reconnect Linear authorizes Linear again without disconnecting. Your settings and imported items stay.

Should I disconnect and connect Linear again to fix sync?Copy Anchor Link

No. Disconnecting Linear deletes the synced items, votes and comments in Feedvote. Use Reconnect Linear instead.

Does the connected Linear account need to be a Linear admin?Copy Anchor Link

No. Feedvote asks Linear for read and write access only, not admin access.

Why are my Linear issues not showing in Feedvote?Copy Anchor Link

Check that you use Two-way sync and that the issues match your teams and filters. After changing filters, click Save & re-import.