Email notifications
Which emails Feedvote sends to visitors and team members, when it sends them, and how you choose who gets status update emails.
Feedvote sends a small set of product emails: status update emails when a feedback item moves to a new status, comment emails to the feedback author when your team replies, invite emails, and sign-in codes. In the dashboard, you choose who gets status update emails in Settings > General. New feedback, new votes and changelog posts create in-app alerts, not emails.
Emails Feedvote sends
| Who gets it | When | |
|---|---|---|
| Status update | The feedback author and watchers (people who voted or commented) by default. The project owner and project admins only if you turn them on. | A feedback item moves to a new status, from the dashboard or from Linear. |
| New comment | The author of the feedback item | The project owner or a project admin posts a public comment on the item. |
| Invite | The person who is invited | Someone is invited to the project as a team member or as a customer. |
| Sign-in code | The person who signs in or registers with email | The person asks for a code. The code expires after 10 minutes. |
Status update emails
A status update email tells people that a feedback item moved to a new status.
- The email shows the feedback title and the new status. It uses the status names of your board.
- The button in the email opens your public board. It does not open a page for the single feedback item.
- Status changes that come from Linear also send status update emails. See Two-way sync.
- The person who changed the status does not get an email about their own change.
- A visitor gets the email only while they can still open the feedback item. If the item becomes visible only to your team or only to some customers, or if the board is closed to that visitor, they stop getting emails about it. See Item audience.
Choose who gets status update emails
You change these switches in the dashboard. They apply to every feedback item in the project.
- In the dashboard, open Settings.
- On the General tab, find the Email Notifications section.
- Turn each switch on or off.
| Switch | What it does | Default |
|---|---|---|
| Project owner | Email the owner for updates. | Off |
| Project admins | Email admins for updates. | Off |
| Feedback author | Email the person who created the feedback. | On |
| Watchers | Email users who voted or commented on the feedback. | On |
Comment emails
A comment email sends the text of a new comment to the author of the feedback item.
- The feedback author gets the email when the project owner or a project admin posts a public comment on their item.
- A comment from a visitor on the public board does not send an email. It creates an in-app alert for the project owner.
- Internal notes stay inside your team. They never send an email to the feedback author.
- Voters and other commenters do not get comment emails. Only the feedback author does.
- The feedback author gets the email only while they can still open the feedback item.
- The button in the email opens your public board.
Read more in Comments.
Invite emails
When someone is invited to the project, Feedvote emails the invite. The email shows who sent the invite and the access the person gets. Each invite link works only once.
| Invite type | Link expires after |
|---|---|
| Team member invite | 7 days |
| Customer invite | 14 days |
What does not send an email
These events create in-app alerts. They do not send emails:
- New feedback on your board. The project owner gets an in-app alert.
- New votes.
- New changelog posts. Publishing a changelog post does not email anyone. The project owner and your team members get an in-app alert, except the person who published the post.
In the dashboard, in-app alerts appear under the bell icon at the top of the page.
Common questions
Do voters get an email when their feedback request is done?
Yes, by default. The Watchers switch is on, so people who voted or commented get a status update email when the item moves to a new status, as long as they can still open the item.
Do I get an email when someone posts new feedback?
No. New feedback creates an in-app alert. Feedvote does not send an email for new feedback.
Does publishing a changelog post email my visitors?
No. A new changelog post does not send any email. It creates in-app alerts for the project owner and your team members, except the person who published it.
How do I stop status update emails to visitors?
In the dashboard, open Settings > General and go to Email Notifications. Turn off Feedback author and Watchers. These switches apply to the whole project.
Can a visitor unsubscribe from status update emails?
No. Status update and comment emails do not include an unsubscribe link, and the board has no email setting for visitors. A visitor can ask the team that runs the board. The team can stop status update emails by turning off Feedback author and Watchers in Settings > General. These switches apply to the whole project. They do not stop comment emails.
Why did a voter not get a status update email?
The voter may no longer be able to open the item, for example because it is now visible only to your team or to some customers. The Watchers switch may also be off.